General Electric Company Complaint - Icemaker in GE Refrigerator Model GSS23QGTAWW-Warrantee Fraud
LOUISVILLE, KENTUCKY -- Purchased 11/07 because of Crushed or Cubed Ice and Water in Door. Broke and replaced in 08/08. Advised by GE Tech to purchase extended warranty, which I did, w
ith a check made out to GE Service Protection Plus 10/31/08 for $248.02.
Icemaker jammed, but I freed it in 08/09. Recently I hear and find ice cubes falling into my freezer.
Icemaker won't dispense again. Opened the freezer door to look in bin, and ice pours out at me and on the floor.
My extended warranty was sold to me by Assurance Solutions, a company that dispenses repairmen specific to brand name. GE SOLD IT'S WARRANTEE POLICY to that company.
I called the service number which is for Assurance Solutions. I spoke to supervisor who informed me that an Icemaker is NOT Considered a Major Component. Will send a GE repairman under my 3 year warranty on Tuesday.
Asked for a phone number for GE Management, which he refused to do. Was told by Rashad (800 309-5768) they can only be reached by mail to GE Federal Warantee Solution Center. That is Assurance Solutions, not GE.
Went online and found a number for GE. Spoke to 2 people in consumer relations (Keisha, Supervisor - L6710057-her ID) at 800 386-1215. Refused to offer me a new refrigerator or a lifetime warantee on my icemaker.
Searched further Mary Beth Culver 502 452-4205 who IS a GE Management person. She agreed to call me after my service call. The switchboard number is: 203 373-2211.
Ms. Culver says that should I continue to have problems with my icemaker, after the extended warantee they fraudulently sold ends, GE will consider "on a case by case basis" if they should repair my icemaker at no cost.
My check was written to GE, Assurance Solutions. They sold their warantee division without my knowlege. Now they won't stand behind their product.
Do I need a attorney? Are there other complaints about GE Icemakers or about the warantee fraud?