Wachovia Corp Complaint - Fraudulent, Unethical Bank!!!
Wachovia has the worst customer service that I have ever encountered. I would not recommend this bank to any new customers. In fact, I would say to stay away from them as much as possible!
Twice now, they have charged me for overdraft fees that were a bank error. The first time it had occurred, they were able to refund me back my money, however, the second time around they refused to rightfully refund back the money they charged. My paper statement says otherwise from what their customer service "thinks." Not only that but the treatment I had received was concerning on the part of a customer. I was treated with nothing but dis-respect.
Another incident was when there were fraudulent charges on my account from another company that had gotten my card number online. As it was a fraudulent charge, I immediately contacted Wachovia and explained to customer service the problem. I spoke with their Fraudulent Customer Service. They said that their purpose was to handle all accounts that had charges such as that and it was their job to help their customers with what to do to right the problem. Unfortunately, when I spoke with their customer service, they told me to do it all myself and would not even point me in the right direction.
What good is a bank if they cannot even help their customers?
I researched them more online and found that there were many other sites dedicated to showing just how bad of a company they are. Unfortuantely for me it was too late.
It seems that they will charge their customers for overdraft fees while they are still in the positive and then because of how many overdraft fees they charge it will bring you into the negative. I am not the first person they have stolen money from in this sense. There seem to be hundreds of other customers as well.
I would recommend choosing a different bank altogether. Clearly, they are unethical and do not believe in treating their customers with respect.