Simplexity/Best Buy Complaint - Online Cell Phone Purchase

Review by RENDECO on 2010-02-26
RESTON, VIRGINIA -- I placed an order for two cell phones on the Best Buy online order form. After reading the qualifications printed in "red" for an upgrade I decided to order a second cell for my spouse. I placed all required information to include credit card, social, etc. After review, the second cell was cancelled and rejected for upgrade. I used the instant message feature on the "" website and inquired about the rejection. They replied that the second did not qualify for upgrade due to contract eligibility. I replied to them that the web based order form indicated that the primary phone need be eligible for upgrade to qualify both, which it was. They clearly misrepresented their advertisement on the web and led me to believe that I qualified for both upgrades.

I received my cell and instantly returned it. Best Buy should have never acquired this third party Simpexity company to do their laundry...It still stinks!!!!!!
Comments:1 Replies - Latest reply on 2010-03-01
Posted by Wirefly_Kim on 2010-03-01:
I am very sorry to hear that you have had this experience with your order. We have worked very hard to make sure our messaging is correct before we post it on our websites for our customers. However, based off of your comments, it appears that there was some sort of miscommunication on your order. I would like to review your order and see what happened to your order. If you would please send an email with your order number and a contact number to I will gladly review your order and reach out to you regarding your issues. The experience you have had is unfortunate and not one that is something we want you or any future customers to experience.

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