Helzberg Diamonds Complaint - High Pressure, Low Service

Review by grv on 2010-02-26
PORTAGE, MICHIGAN -- I recently purchased a birthstone set of a ring, pendant, and earrings for my wife. Not expensive, $100. I asked that the ring be sized for my wife's small fingers.

I was asked for my e-mail address which I assumed would be used to inform me when the resizing was finished. Instead, within 2 days I began receiving Helzberg advertising to my e-mail without my permission. I was forced to call the store to have it stopped.

Also, when I ordered the resizing, I was pressured to purchase a Repair Service contract for $25 which would also cover the resizing fee of $12.99. I reluctantly agreed.

When I returned to the store today to pick up the ring, I politely asked that the repair service contract be cancelled, and I would just pay the $12.99 for the resizing. I explained that my wife and I would likely not even remember having purchased the repair service, and I did not feel that I could return for the periodic inspection of the jewelry that was required by the service contract. TWO sales associates (I believe one may have been the manager) continued to argue with me to keep the contract, until I became disgusted, and I walked out. On the way out, I impolitely stated to everyone in the store, that I would not be back. I was not vulgar, but very ticked off.
Comments:2 Replies - Latest reply on 2010-02-26
Posted by madconsumer on 2010-02-26:
by giving them your email address, you did authorize them to send emails to you.
Posted by Pepper on 2010-02-26:
it's a good idea to make up a fake yahoo or gmail account to use for cases like that

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