XM Satellite Radio Complaint - Can Customer Service Really Get ANY Worse?!
I wish this were a joke. I have been a subscriber for 5 years now. I have 3 radios on my account. All I wanted to do was to remove one of the 3 radios. I now live outside the US so I thought I could email XM to remove the one radio. Nope, I have to call a US toll free number. So I called in January when I was in the US to have the radio removed. After a 20 minute call - I thought it was taken care of.
Here we are a month later - I continue to email - to plead really to remove 1 of my 3 radios from my account. I continue each time to get the same form letter that I need to call XM on the toll free US number during their business hours. After 5 emails, I have decided that I'm going to completely close my account.
There is seriously no one that even knows how to read as part of this customer service. So here I am now in March, still living outside the US and I need to find a way to completely terminate my account this with company.
I'd like to say that this the first time I've had such troubles. The opposite is true - billing is not accurate. It's not possible to get a good view into the break down of the billing. And it seems like every time I call, I'm on hold and get someone how does not fulfill the request that I've made.
Without a doubt, this is the worst customer service I've seen in my life. On the basis of the customer service alone, I would advise any and all of my friend, family, and frankly anyone who can read to stay away from XM.