Wesley Chapel Toyota Complaint - Brake Recall Problems Made Worse By Wesley Chapel Toyota
WESLEY CHAPEL, FLORIDA -- A word of caution to anyone who needs to get their brake pedal recall done at Wesley Chapel Toyota. The recalls are being done by a mix of mechanics and non-mechanics. The quality of the work is sub par due to the skill of the people cutting the bottom half of the pedal off and putting in the new bushing. I thought the work was being done by mechanics and other ASE certified people but the service manager has put common lot people in the department so that production (customer pay) hours do not fall. One person who puts in the bedliners in trucks is doing the bulk of the pedal recall work!!! I was told that Toyota does not specify that a mechanic actually do the work and that a real mechanic will check over the finished job before the car leaves the service department. This is really scary with the recall happening in the first place.
While there, I ran into a friend that I had not seen in many years and he too was in the service department waiting area. He said his new 2010 Tacoma with 4,000 miles had its pedal stick an hour ago and it took him all his strength to stop the truck on a crowded roadway. So here was his new truck in the service area and all the time he was told that the truck would be checked over real good. As I watched, one mechanic simply squirted WD40 on the brake assembly and after doing that started it up, deemed it roadworthy. Very unprofessional. This practice continues to this date (2/26/2010). I would check with other Toyota dealers before having the recall done to make sure real mechanics do the work. Thank you.