DirecTV Inc Complaint - Directv Lies and uses illigal tactics
How direcTV is still in business is beyond me. I've had them for 7+ years, and besides them leasing their equipment then charging an addintional 5.99 to protect it most of them were good until 2 years ago. Well the final whammy all happened in the past 3-4 months. I lost a job I've been at for 10 years, due to the economic times, in November work slowed down so bad it was pay my direTV bill or feed my family. Well I called direcTV to cancel and explained my situation. The CSR seemed so nice, gave me credits so my bill was far less. Well the end of the year work shut it's doors, I got a new job working for a condo building, part of package I have to live on site, well they don't allow satellite, so I called direcTV to cancel, the CSR says ok, I said send me a final bill and I'll pay it in 2 payments. She said no problem sir, well less then a week later direcTV used my debit card (without permission) to take out an outragous amount forcing me to go overdrawn. I called and emailed direcTV, no one helped me, So I filed a complaint with the BBB, and atty' general's office, and of course disputed it with my bank. All the direcTV CSR say is, we don't need to give you a notice, or paper bill it's in our service agreement.