Gateway Complaint - Horrible Gateway Experience, 10/04
i purchased a $1,500 gateway laptop less than one year ago and now the HD already has bad sectors and i have to get it completely replaced. this after only light personal usage! unbelievable.
but the WORST part is i have had the sh*ttiest time with their customer service and tech support. these people are Dumb. i don't know a d*mn thing about computers, but it seems they are reading Windows for Dummies Volume 1 as they feed me generic answers!
THEN, everytime i log back on to the support chat, i get a new person who i have to start completely over with!!!
the icing on the cake is that i'll have to pay for the $hipping.
i've asked multiple times for their CEO's email, but am ignored. i even asked for upper-level management to address my concerns, but to no avail.
it seems they really dont care if a customer is unhappy. thats why their stock is going to be trading in the OTC range soon.
does anyone on this board have the CEO's email? please email me at firstname.lastname@example.org with it, thanks!