Orbitz Complaint - Horrible Customer Service, Horrible Everything!
I had booked 4 vacation packages to Orlando, Fl. Because of the hurricane I wanted to cancel, or reschedule. OH MY GOD!!! This all happend Sep 2, I am STILL trying to get that straightend out and its Oct 13! I was supposed to get refunded for the hotel (because they closed), this has still not happend! (It only took them 1 day to charge my credit card however!) I was also supposed to get refunded for 2 of the tickets because 2 of the passengers are military and going back oversees. Although I was told that with proper documentation I could get a refund, I'm still getting the run around on that! And as for the 2 tickets I wanted to reschedule...UNBELIEVABLE! First I'm told I have till midnight to reschedule and there won't be any charges, then I'm told I can't reschedule at all, then I'm told I have 30 days to reschedule but only for specific flights and I have to go thrue the airline itself (???), so I call them and they tell me Orbitz cancelled my flight all together and I'm just out of luck! I call Orbitz back and they have no idea whats going on and want me to call the airlines back and work it out with them. At this point I insist that Orbitz call them. That finally got worked out, but it was unbelievably ridiculous. I will NEVER use Orbitz again! I don't care how cheap they, they just SUCK!