Hughes Net Satellite Complaint - Hughes Net Satellite Service is very Poor
I paid over $300 for a new satellite dish and modem from Hughes Net in 2008 when my old Hughes modem no longer worked. I pay $73. a month for high speed service. I have called technical support on at least 35 times since installation of the new system complaining about my slow speed service. In the past three months alone, I paid over $600 for another new modem, technical support site visit, a second tech support site visit and replacement of the dish radio transmitter, which was not necessary. The highest level of Hughes technical support, level IV, said the solution to my problem is to buy ANOTHER, upgraded modem. What a wonderfully enlightened technical analysis! I am not convinced that that will solve my problem. When I routinely work one web site that requires working with numbers, Income Tax Returns on the IRS site, it takes up to 75 seconds which is a lifetime when each line on a tax return requires a new number. I was promised a one month refund, whoopee, but did not receive. I would not recommend Hughes to anyone.