Best Buy Complaint - Best Buy New TV isn't New
DEDHAM, MASSACHUSETTS -- I bought a $200 Insigna TV from Best Buy recently. The TV was sold AS NEW. Upon opening the box, I noticed that 1) the batteries were in the remote already, 2) some of the wires and such appered to have been previously opened (on of the boxes that had the wires was ripped open) 3) the plastic protective strip was somewhat removed, 4) the power connection in the back was loose, and caused the TV to shut off randomly, and 5) the welcome screen that shows up on that type of TV didn\'t show up (and the manual stated that it would show up when the TV was turned on for the first time). I brought it back the next day and returned the TV. However, no one believed that it wasn\'t a new TV. I called the hotline, and after they spoke to the Dedham branch manager, they told me that it was impossible that I was sold a used TV as new. The person I spoke to stated that because there wasn\'t a scratch on the TV, it was new. They basically called me a liar.
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