Westin Complaint - Cancellation policy
I had booked a trip for my husband as a Christmas present from Feb 11th through Feb 15th to Berlin Germany with a stay at the Weston Grand Berlin hotel. I knew it was a non-refundable rate! My trip was cancelled by Continental Airlines due to a blizzard. All Continental flights from Newark, NJ were cancelled. Through no fault of mine, I /we could not get to Berlin. Continental airlines refunded the money for the airline tickets which were "non-refundable". The Weston Hotel charged my credit card. They have refused to reconsider...Starwood, their parent company has been useless in resolving this as well. How did they expect me to get to Germany...swim? All consumers beware of Weston Hotels!!!