Big lots Complaint - Not the right item
GREENVILLE, SOUTH CAROLINA -- I guess I have made my last trip to big lots in greenville sc. I went to the store on woodruff road not to get a loaf of bread or new summer glassed but to lay out 741.99 for a what I think is a fairly nice sectional. the sales man was wonderful! I had no way to bring it home so I rented a Uhaul truck, the salesman brought it out and assisted in loading. when I got it home unloaded and went to attach the two pieces they were the same. oh no!!! well I called the store bright and early the next am, the same man was not in the furniture dept, but was very understanding. I asked if they could have their delivery person bring me the correct piece and the manager promptly said "sure at your expense". what? this is not my mistake! I was still very calm and the salesman said please let me call him back and see what I can do, because this is over what I can authorize. no problem. I called back but no new information. he said "let me get your number I will call you back". no problem. hummm no call back. waited until 12 noon, called back got one of the assistant mgrs. well yes she had the information but had not called me back. she then gave me my options, to pay for the delivery due to the fact that the delivery person was not a big lots employee, or get a Uhaul. uhh this is NOT my mistake. she was to call me back with information. it is now 3pm, I call back to the store, new assistant mgr on duty, oh yes she had the information, but again did not call me back. I a gathering tonight, uhh I need a place for folks to sit. when I called the store again and spoke with the last assistant mgr, only to inform her that I found a 67 year old man to come and pick up the correct piece she stated "oh ok I will have it at the front of the store for him" yes she too had my information but did not call me back either. wow for $741 spent, and this was not my mistake, and there was no sense of urgency to assist I would suggest great customer service 101 at the local college. so long big lots....
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