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Ralphs grocery store (owned by Kroger) Complaint - Ralphs, does not send rebate checks,honor their ads and hires rude people.

Review by Sicmarc on 2010-02-27
SAN CLEMENTE, CALIFORNIA -- On one occasion a fat checker made repeated snide comments to the bagger because I requested paper bags. They never send rebate checks even after numerous phone calls. Today I saw in their ad 4 boxes of Kellogg's cereal "17.6 Oz to 25.5 OZ for $10.00" I shopped for various items and after waiting in line for 10 minutes finally paying and getting my receipt, I noticed I was charged $16.74 instead of $10 for 4 boxes of cereal. I returned to the same checker (whose name tag proclaimed her as a manager) and showed her the ad and pointed out the mistake. She first loudly denied the mistake, then after I showed her again where the ad specifically said "25.5 OZs" she yelled that I had the wrong size, at which time her current customer called me "A rude son of a B I T C H!" drawing the attention of the entire store! Finally the manager "Gary" showed up, I showed him the ad and waited for him to walk to the cereal aisle (for what reason I don't know?) Upon returning he refused to honor the printed ad and tried to talk me into accepting smaller boxes even though he acknowledged the ad saying 25.5 OZs. At this point I demanded a refund and left.
Comments:12 Replies - Latest reply on 2010-02-28
Posted by Anonymous on 2010-02-27:
If another customer is saying you were rude... are you sure you weren't being rude first to the cashier?
Posted by PepperElf on 2010-02-27:
i'm kinda wondering why it mattered if the employee was fat
unless of course it's suppose to be part of the complaint against them?


and the other customer... um, the other customer has every right to say that. he's not an employee so you can't get him in trouble with the store either.
Posted by spiderman2 on 2010-02-27:
I decided you were probably rude when you referred to the cashier as fat and another customer called you a son of a ****. They didn't even have a dog in the race and you got that kind of a reaction from them. That is rather telling about the situation.
Posted by Anonymous on 2010-02-27:
"At this point I demanded a refund and left". Good for you, money talks in the long run. I have been in this Ralph's, nothing notable, seemed OK to me at the time.
Posted by PepperElf on 2010-02-27:
*nods @ spidey*
Posted by Venice09 on 2010-02-27:
If another customer called me names, I'd have to take a good look at my own behavior.
Posted by Anonymous on 2010-02-27:
I am thinking because the OP used the term "fat checker" here, they probably used the same or a worse derogatory term while they were in the store. Chances are this person decided to incite the rest of the people in line to agree with them (which has happened to me when I had a rude person in line ahead of me) and it backfired on them and they were called on the carpet for their bad behavior. There is no way that a store would not honor the printed ad. I don't believe it.

All this over cereal. Good grief!
Posted by PepperElf on 2010-02-27:
pro i think you may be right.

Posted by Ytropious on 2010-02-27:
That's really nice of you to call someone fat OP, then try to have me believe you were a perfect angel. If another customer says you are rude, you ever stop and think that maybe you were? It's cereal, I wouldn't have argued. I probably would have kindly asked to return it then if I was not going to get the price I thought it would be, unless of course I still needed the cereal anyway. Calling the checker fat + another customer agreeing you were rude lead me to believe the OP was simply rude.
Posted by Buddy01 on 2010-02-28:
You use the term 'current customer', which makes me think that you interrupted the cashier while she was in the middle of helping another customer. That is rude.
Posted by Anonymous on 2010-02-28:
I dismissed this review within the first line. How can someone in 2010 still believe it's okay to call another 'fat.' OP, in accordance with the comments already made above, it's not okay, and you negated your entire complaint with one word.
Posted by Venice09 on 2010-02-28:
Sherdy, I agree. The first line says a lot about the OP. I read the whole review just to see if it made me feel any differently, but by the time I was finished, my first impression was only confirmed.

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