JC Penney Complaint - Good Luck With Your Penney's Furniture Warranty
MIAMI, FLORIDA -- Good luck if you bought a warranty with your Penney's sofa. I tried to get service and found out that the warranty will cover stains BUT NOT ODOR!
Considering all the bodily fluid spills (human and animal) this warranty is supposed to cover (and they list more than anybody would want to know) I would be amazed if there was not some odor involved but that is not their job.
However, I was told by the warranty company that for a fee, they would do a deep cleaning. The old bait and switch.
Best news of all: Penneys only replaces parts that are dirty, not the entire sofa! Hope they are good at matching fabric dye lots.
After 3 weeks I got no where. I gave a letter directly to the department manager. She promised me a new sofa, but later said she only said she would try to get a new sofa. I will take Penneys to small claims court and try to get them to return my money. I would hope they would prefer a refund than getting a body to civil court. But who knows? One manager promised a response in two days. I called 10 days later and he was on vacation. There are so many people that no single person follows through on any one issue. What a train wreck!