New Mexico Catalog Complaint - Bad Represenative for Land Of Enchantment

Review by reasonablewoman on 2010-02-28
I ordered a item from their catalog with indication it would be received within 7-10 business days. Long story short, after many attempts to communicate by phone and 6 months later I still didn't have my order. OF course, they had my money and that was all they cared about. When I finally got someone on the phone I was told continuouslythey couldn't get fresh Chili's for the making of the rista. Kept putting me off, telling me it would be another 10 days. Told me that for 6 months. I finally decided to ask for a refund and they wouldn't do it. They said I had to pick something else from the catalog. After a severe protest to no avail I finally picked another form of a rista. It arrived poorly packaged, crumpled and wrinkled. I called them many times (again very difficult to get them on the phone. I finally got someone who told me he was the cleaning person. Life is too short. I let them keep my money and I got nothing for it. Don't do business with this company. They give New Mexico a bad name. I love The Land of Enchantment. I love the great mountains and beautiful sun sets. THis company should be barred from using the name of the state to hock their bad business.
Comments:2 Replies - Latest reply on 2010-12-20
Posted by Skye on 2010-02-28:
I do not personally think a bad shopping experience, gives New Mexico a bad name. That's kind of dramatic. New Mexico is a beautiful state, with lots to do and see, and the people that we met, were exceptionally nice.

Why didn't you just pick something else from the catalog?? If they could not get the fresh chili's, they could not get them.
Posted by roadrunner10 on 2010-12-20:
THis company blows. I'm from NM (currently live out of state). I ordered from them and a month and a half later I still have nothing. They took my money though.

They really do give NM a bad name.

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