Bad experience with Whirlpool and Appliance Direct
Dishwasher - Complaint
290 N NOVA ROAD, DAYTONA BEACH, FLORIDA -- I purchased a new Whirlpool dishwasher from Appliance Direct in Daytona Beach FL on 11/11/09 and took delivery on 01/08 2010. When our kitchen renovation contractors installed the dishwasher and turned it on, water flooded the kitchen. The appliance, in the box, had arrived broken. Appliance Direct sent a repairman to inspect the dishwasher. We were told the problem is minor, that pins that mount the motor were missing. We found out later that a new motor pump was ordered, in case it's needed. I asked Appliance Direct to send another dishwasher, since the one they delivered is defective. Appliance Direct refused to do so saying that it's not their policy to replace an appliance even if it is delivered broken, that I would have to contact Whirlpool. I contacted Whirlpool; they told me that they have no program to upgrade an appliance. Obviously this problem is not an upgrade. Whirlpool apparently has no quality control program. Unfortunately, I've discovered too late that customer satisfaction is not a priority with either Whirlpool or Appliance Direct and that Whirlpool products are poor in general.
More Reviews on Whirlpool: