Budget Rent-A-Car Complaint - Budget and Highway Toll Administration bill you even if didn't go on the toll road
GREAT NECK, NEW YORK -- I rented a car on 2/16/10 and returned on 2/19/10, only because my car was in the shop and needed to get my daughter to school. They hold a $400 deposit and then bill you for charges that not even yours. Please read my letter below to get an idea of how this crap works. My total rental mileage was 242, but they say I was at a toll booth 770 miles away. Idiots.
On 2/22/10, I noticed a charge of $93.30 + $1.00, on my credit card for the amount of a toll initiated by your company. This is not my bill. I called on 2/22/10 to discuss with one of your agents and he said he saw it was a faulty box and he would take care of it as soon as he gets a supervisor to sign it. He said he will call me before the end of business day with the results. However he did not call and I waited a few day, assume it was being taken care of. On Wednesday, 2/24/10, I called again, only to be rerouted to several overflow receptionists. They told me someone will call me back. I called Budget Rentals Corporate Office to see if anything can be done, and the man on the phone, just rerouted me back to your office. We finally received a call on Friday, 2/27/10, from your office and the woman on the other end said they were STILL working on it. Then on Sunday, 2/28/10, another woman called around 8pm(central time), she said that they are STILL conducting the investigation. It has been a week and nothing has been done. The woman on the phone suggests that WE do our own investigation. If you look at the attached pages: The mileage does not correspond with the rental. My rental is 242 miles for 3 days. If we left Merrillville, Indiana to Newark, NJ, that is 770 miles in 1 day. Please explain. If this is not resolved by 3pm (Central Standard time) on Monday, 3/1/10, I am taking all my documents to the local police and filing a credit card theft charge. Also as long as Budget is doing business with you all, I will never rent from them again.
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