United Airlines Complaint - No Time for Paradise Dealing with United Airlines
Dear United Airlines,
This letter is generated from a recent troubling experience I had while traveling on your airline. On February 9, 2010, I traveled on flight us7202 from St Louis to San Juan, Puerto Rico. After boarding the plane we were told to expect delays due to weather, which I understand is completely out of human control.
Two and a half hours after boarding the plane we took off to our next destination which was O’Hare, Chicago where we were supposed to take our next flight directly to Puerto Rico but unfortunately we had already missed the flight we were to have been on, so once again we were delayed and directed to yet another airport Houston Texas, from there we then went on to San Juan Puerto Rico. We were scheduled to arrive at 3:50 pm instead we arrived around 11:00 pm and had to find a shuttle to our resort, and pay $75.00 instead of the ride we had prescheduled with the resort. When I reached the baggage claim, I discovered after a forty five minute wait, that my luggage was lost. I immediately contacted baggage claim who told me that I could be sure that my luggage would arrive on the next plane.
I did not receive my bags for a total of three days! I did not have any of my personal things I planned to have until Thursday around two p. m., and that was only after taking two hour to drive to the airport and yet another two hours to drive back to our resort. During the course of the three days without our belongings I spent many hours on the phone trying to figure out where and when my belongings would be back in my possession. My camera was in my bag so therefore I did not get to take any pictures to bring back with me and had to cancel many events and activities we had planned due to improper attire. Although Continental did offer to compensate me one hundred and twenty five dollars for some of the things I had to buy that absolutely does not compensate for the time we lost dealing with a mistake that should have been corrected within 24 hours of happening. Needless to say one hundred and twenty five dollars comes nowhere near the cost we spent in trying to make up for your airline’s mistake. We had to take time to go buy all the things we lost not to mention it was way more than $125.00 and the stress this caused was very high.
Just during that week alone I flew with your airline four times. My boyfriend who was also with me for this trip is a pilot for Surdex and they also use your airline frequently, but after the trouble we had with this flight you can rest assure you will not be receiving a good review from us nor will we ever fly United again. Many items lost during this flight were specific to the dress codes enforced at our resort. Please contact me at the phone number or e-mail below to discuss the compensation necessary to right this wrong.