US Airways Complaint - The Worst, Most Unhelpful Service EVER!
The WORST service experience I have had at an airline. After I missed my United connection flight due to the fact they had us sitting on the tarmac for well over an hour, I was booked on the first US Airways flight on Monday. After trying to check in at the self service kiosks (FYI, did you know they absolutely refuse to check you in 30 minutes prior to take off) and then asking several people to help me, I FINALLY found someone who would help me. She then proceeded to issue me a boarding pass for the next flight to Charlotte, not the flight that I was suppose to be on. I was told if I could make it to the gate on time that I would be able to make the flight. So after hauling ass through the airport I made it to the gate with 10 minutes to spare. Well the lady at the door would not let me board with the pass that I was given and told me to go to a different counter to get a new pass. I went there and they basically told me I was SOL and they couldn't give me a boarding pass to get on the right flight. I will never fly United or US Airways again!