Ashley Furniture Complaint - Delivery Ashley/Guardsman Plan
I had to replace a chair I got at Ashley. It was damaged at my home. I had a protection plan on the chair. Guardsman Furniture Protection Plan set up the delivery for the new chair. They scheduled delivery and then changed the date three different time and then when they did come to drop off the new chair the driver who was driving an Ashley truck, but was hired by
"Guardsman" backed up into my driveway and hit a phone line that ran to my neighbors house. The pressure the truck put on the phone line caused damage to my neighbors house by ripping the fascia off his house. The driver never said a word he simply dropped off the chair and drove away. After I saw the damage I call Guardsman and reported the damage their driver caused. They said it would take twenty-four hours to file the claim. That was six days ago. I have call and talked to three different people with no results. The only one who has called me was the driver and he said "I will be to your house to take pictures of the damage on Sunday"...I never saw him. I have to ask myself if the protection plan that Ashley offers through Guardsman is worth it. The service that I received was NO SERVICE when it comes to taking care of the damage THEY caused.