AT&T Wireless Complaint - Customer Loyalty means nothing to AT&T
I have been a customer of AT&T since 1999 (started off as Cellular One, became something else, then Cingular, now AT&T). I can't say I've ever had terrific customer service from them, but I've been a loyal customer because I like their phones and have had decent cellular coverage. We just bought a condo in an area of NH that has poor cell service; my parents visit and their coverage with Verizon is great. When our plan expired in February, we expressed our concern about coverage and were told that a new cell tower just went up, coverage shouldn't be an issue. When we tried to get some guarantee (refund of activation fess, etc) if the service wasn't better, we were told it wasn't possible. Well, service hasn't improved, so we are looking to cancel our service and move to Verizon. In addition to the two activation fees we are charged for our new phones that we are returning, we also have to pay a $35 restock fee per phone. $100 in fees charged to loyal customers for the past 11 years. I will never ever recommend this company or their service to anyone. The biggest joke is they make it impossible to try and email a complaint to them; they won't give an email address when you call, can't do it via their website. I realize customer loyalty doesn't mean much these days, but AT&T is going downhill fast; once iPhone users can go elsewhere, they are totally doomed.