United Parcel Service Complaint - Worst Customer Service Ever!
I had a package scheduled for delivery on this past Friday with the hopes that it would come at a reasonable time. I knew from the beginning that would not be happening because UPS always delivers things to my apartment in the later afternoon. Nevertheless I sit patiently at home and check my tracking info every hour to make sure there is no problem, I also know well enough to not even bother to call asking where your package may be because you will just get dead answers from them. The package was extremely important and expensive and could not wait to the next week, it had to be delivered on that Friday. I check the status at 7:30pm and it stills says that its out for delivery, I check again at 7:50pm and there is a exception note saying it cannot be delivered.
I immediately call up UPS to try and figure out where my package is, where I am connected with a lady who informs me that there was a problem and they could not deliver it until Monday, March 1st. I explain to her that I have an event on Saturday and that the contents of the package is in the event and I cannot wait until Monday that I need them now, to which I get silence... and then a repeated dead answer. I ask to speak to her Supervisor and she puts me on hold. She comes back on the line after a few minutes and says that her supervisor does not want to speak to me and that there is nothing she can do to help me. I spend the next few minutes on the phone literally begging to see if there is any alternative for me to get this package. Most of it is met with silence on her end.
Finally I hang up and try to run over to the shipping center as its about 15 minutes from my house. When I get there I get attitude from the employees that are trying to go home and one lady even laughs at me when I explain my story. Needless to say I never received my package, had to cancel my show which cost me hundreds and now it is Monday afternoon and my package has still yet to arrive.
Thank you UPS for all the wonderful inconveniences.