JourneyEd Complaint - The Absolute Worst Customer Service Ever
On January 15th of 2010 I placed an online order with JourneyEd(http://www.journeyed.com/), today is March 1, 2010 and I still have not received my order. Since my order has been placed I have made 4 calls to JourneyEd's customer service line and every time I call I have another horrible experience. To start, the wait to speak to someone is at a minimum a half hour. To top off the long wait, the woman who recorded the holding message is so incredibly annoying obnoxious and patronizing that I cannot even begin to explain it. The first time I got through I was told I would have my order in 24 hours(seemingly, great although a long wait considering they were sending an electronic download and they should have been able to send it on the spot, and I had placed my order 2 weeks ago).
Anyway, a week went by and no order. I called back only to find out that the email addresses they had for me were completely wrong. Therefore, they had sent my $750 worth of electronic software to the wrong person. To this day I do not understand how they had the wrong email, considering they sent the original order confirmation email to the correct one. Okay so now they have the new email addresses...and I SHOULD have my order in 24 hours.
Another week goes by and no email. So I called again...this time asking to speak to a supervisor. I am forwarded to the supervisor line and no one answers, so I must leave a message, which I am SURE will be returned promptly.
Not wanting to wait forever to hear back I immediately call again, only to be told that they need my edu email address, an address I have sent over a month ago. Now I am being told it will be taken care of in a few hours.
This whole situation has been incredibly stressful. NEVER order from this company, not matter how good of a deal you think you are getting.