Chase Manhattan Bank Complaint - Chase Banks cares not about the consumer
TORRANCE, CALIFORNIA -- I was a Washington Mutual customer prior to the Chase Bank takeover. I enjoyed banking and dealing with Washington Mutual. Chase Bank has been nothing but extremely poor service. I applied for a Loan Modification in February of 2008. I was advised in 2010 that the modification was denied only when I called in to check the status......Chase Bank never mailed anything out when they took over. This cause my loan to be delinquent by six months. The representative from Chase Bank informed me that my options were to catch the note up or short sell. I was furious as I have put so much into my home. I am currently working to catch up my loan payments and I have reapplied for a modification. Yeah what a joke!
Recently, I was written a check by my tenant who wrote the check in error. I did not review the check as my tenant has been living in my rental property for nearly 5 years and has an excellent rental history. However, he wrote the check incorrectly putting in the dollar amount but did not correctly write this figure in the handwritten dollar amount line on the check, so his bank cashed the check for the lesser amount. Within the same month I had written myself a check from my Chase Credit account. The bank (Chase) inputted the amount incorrectly. This caused me to be charged several non-sufficient funds charges as well as my mortgage and other expenditures being returned as not paid. I called Chase Bank and the advised me that they would correct the error after they verified the check document I deposited. Several days later I attempted to use my ATM card only to find out that Chase Bank had closed my account. The phone representative I spoke to at first was a real snot so I asked to speak with a supervisor who advised me to contact my home branch manager and discuss what happened with him, and he could override the decision to close my account. I drove nearly 70 miles to my home location and the manager was interviewing and not available to meet with me. I left my telephone number and he called me. I explained to him what had happened and he kept rudely asking so what do you want. I advised him that I had spoken Norma while visiting the bank and he was interviewing. I asked him to speak with Norma first to answer all of his questions as I was at work and if he would call me back. Well Mr. Ochoa did call me back to advise me that there was nothing he could do and he gave me the number to customer service 1(877) 691-8086 at which time I spoke to supervisor by the name of Quintin. Quintin advised me that only the branch manager could overturn the decision. At this point I felt like I had done something wrong and or committed fraud. Several days later, I received a letter advising me that my account and related accounts were being closed in 10 days and I would receive my funds in about 15 days as well as Chase Bank was going to report me to Checx reporting and credit bureaus. Never have I ever been so disrespected. I have had checking accounts since I was 14 years old and I am now 48 years old without incident and/or problem.
Chase Bank sucks.....they are truly one's worst nightmare. If you are smart you will stay as far away from Chase Bank as you can. This bank truly belongs to the devil.