Home Depot Complaint - Unhappy with Home Depot Carpet
ROSWELL, GEORGIA -- On multiple occasions we visited Home Depot to pick our carpet/make measuring and install appoints and the individuals working the carpet area were not present and took a long time to come to our assistance. Once workers did arrive they were extremely slow in taking down our information. Once we had our carpet picked out we had to return on multiple occasions to set up the measuring and install. We were forced to interact with all of Home Depots vendors from the mill to the measuring company to the install company. I expected that as a retailer Home Depot would have handled all of these services for me. Once we finally got to the install part of this process, we were told that we would be given a 2 hour window for the install on Friday. Monday rolls around and we still haven't heard from the install company. They finally contact us less than 2 hours before the 2 hour window! Then, they were even late for the install.
All in all, this process was a HUGE headache. I love the carpet, hated the process.