Samsung Electronics Co., Ltd. Complaint - What customer services?
Samsung has to have the worst customer service possible. I received a home theatre system as a Christmas present in 2009, and it was faulty straight away, with the DVD's freezing and stopping. I rang Samsung as the item had been purchased in November wanting the item to be fixed under the warranty. The item was returned on the 18th January and my wife was contacted on the 12th February to say the item was ready to be returned. The return delivery was scheduled for the 15th Feb, so we stayed in all day but nothing arrived. I contacted the service team who said it was coming on the 16th, but we could not be at home so arranged for it to be delivered on the 17th instead. Again I took time off work and again no delivery. I tried contacting Samsung and they said they would find out what was going on and contact me. I heard nothing. I again had to ring the service team who said delivery was scheduled for the 19th (Friday). Again we stayed at home awaiting the delivery and even rang the svc team again at 3.30pm to confirm delivery was still happening, which they said yes too. Again no delivery. I again contacted Samsung saying that I wanted a new unit as the old unit was obviously not being returned. Samsung did not want to know. Samsung have repeatedly said they would ring us back, but have only contacted us once. we currently have Samsung saying that the unit was being delivered back to us on the 26th Feb or the 1st March but these dates have now passed and no delivery has arrived again. There is a total lack of communication between the svc team and Samsung as both have been telling us different things. It is now March 2010 and I do not believe we will ever receive the unit back as we believe the unit has been lost as the courier company have no record of it since the 15th Feb! We will not be buying Samsung again as the after sales service is total rubbish!