Macy's East Complaint - Illogical, Rude Service for Long-Time Customer
BRIDGEWATER, NEW JERSEY -- I attempted to return a pair of pajamas that I'd loved but which had shrunk considerably after I'd washed them. In the bag, in addition to the PJ's, were a couple of receipts for Charter Club PJ's: one dated September 15, 2009 and the other (which unbeknownst to me had fallen out in my car)dated December 10, 2009. The clerk initially told me that they did not have tags on them; I explained that they wouldn't since I'd washed them after wearing them. She then told me that they didn't take back anything after 6 months; I told her that I wasn't sure when I'd purchased them, that it could have been December or November but even if it had been in September, it wasn't yet 6 months. I suggested that she look it up on my Macy's account; I intended to make a large purchase anyway. She would not do so. I asked to speak to a White Flower Manager (I'd worked for Bamberger's/Macy's over 30 years previously and have had an account there ever since). Eventually one showed up (meanwhile I am sitting there in my wheelchair while a large, gawking line forms; the clerk took care of those customers). The manager told me the same things that the clerk had; moreover, she informed me that she would have left the tags on if she'd planned to return the items!!(I don't know if she shops at Macy's, but they should be forewarned!!) She continued to berate me with this though I pointed out repeatedly that I had wanted the PJ's, that I had NOT planned to return them and that I had not expected them to shrink. Eventually she finally rang up my credit and, probably, my last Macy's purchase!