Sony Complaint - Sony VAIO Screen Cracks Internally On Its Own
I bought a Sony Vaio in December. I had a previous Vaio that had worked pretty well for 3 years, and has some minor issues. I thought I would stick with the same product, but get a more powerful machine.
It was a huge mistake to buy the new Vaio. After owning it less than 3 months, I pressed on the black frame portion surrounding the window to get a closer look at the screen, and an internal crack appeared. I was shocked to see this happen, with such a light touch. All I was doing was adjusting the screen.
I compared the old and new Vaio. The frame of the old is made with solid material. The frame of the new is made with pliable flimsy material. This may be why a normal light touch has such an effect.
I went to the store where I purchased it, and they said that Sony will not repair this issue, even under warranty. They will say that the owner broke it, and that it is not a manufacturing defect, when it actually is. The person at the store said "Sony would rather lose a customer than fix a cracked screen."
I then called Sony, and the guy said that if it was a "known issue" they would fix it under warranty, and if it was not a "known issue" they would not. Upon further questioning, it would be unlikely that they would fix this issue, so they must have loopholes in the warranty.
I read enough complaints online to know that it might be a waste of time and money to send this off to Sony for repair. It would be ~$100 to get a part and fix it myself.
I would hope that enough people complain about this and other issues, that consumers buy better products than Sony.
UPDATE: Update, I later decided to send the laptop to Sony. They didn't honor the warranty of course. And now I am having trouble getting them to send my laptop back to me.