Sugarcraft.com Complaint - Customer Service NON-EXISTENT!
I ordered a cake pan for my daughter's birthday from sugarcraft.com. I think the website has been updated since some of the earlier reviews because, although not the best website I have used, it certainly wasn't the worst site to navigate. Anyway, I was happy to order this hard-to-find pan and placed my order about two weeks ago. I was just beginning to wonder where it was when I just happened to notice a REFUND from sugarcraft. I have not received an email or a phone call saying my item wasn't available so I called the company. It took four phone calls before I was actually able to talk to a person. At first the woman was pleasant. She informed me that the product I ordered wasn't available from them or the manufacturer. When I told her that it was still showing as available on the website (nearly two weeks after I ordered it and it was unavailable) she said, "Oh yeah, we're trying to get that updated." She suggested that I order a different pan off of the website. I told her that, due to the amount of time it had taken the company to inform me that the product was unavailable, I was in a bit of a time pinch. I was afraid that I wouldn't be guaranteed a product without expedited shipping, which I didn't think I should have to pay for since I had placed my original order in plenty of time to receive it. I was told that the company paying for expedited shipping wasn't an option. When I asked for a customer service representative to work with, I was told that communication could only happen through email and it would "take twice as long". Finally, in frustration, I said I guessed I would just have to purchase it from someone else. Her response (NO LIE), was, "I would appreciate it if you would do that." Click. Apparently I was too bothersome to deal with.
I would warn anyone who was thinking of placing an order with this company not to expect any kind of support or customer service after you have placed your order. They do CLAIM to have items that many others don't, but since they seem to have such a difficult time updating their website, I don't know how a consumer could ever be sure that their desired item was even available.