Appliance Factory Complaint - Warranty/Repair Nightmare

Review by angmit on 2010-03-02
PHILA, PENNSYLVANIA -- I have been dealing with this scratch and dent company for about 20 yrs now. They give good warranties on their appliances. Usually on a good buy you might get 5-yrs on parts and labor after that it might be free parts and you pay for the labor. Sounds good and they (the sales dept) will work with you to fullfill that warranty. The catch these days is the REPAIR MAN he is a not an American and his attitude is so caustic to the women that he services that you almost need to take a tranquilizer to deal with him. For example my daughter (32-yrs) called him to repair her refridgerator and she received a phone call while he was working in the next room and he says to her "if you are going to talk on the phone I'll leave" or the latest is when he called me I was on top of a ladder and as I moved to get down to get down he says to me "Ms I see the you must be busy now I'll call you back some other time" and hangs up and does not call back. Maybe you say that was nice of him to recognize that you as busy, Yes if he was a telemarketer, or a bill collector, not the repair man for my washer that is not working and I have no way of contacting you since you call from a blocked number. This is after he talks to me for about three minutes and assess the need for his service since the water will not empty from the machine.

Nasty, Nasty, Nasty many reports are called in to the warehouse office about his attitude and the reply is "I know miss that's what other people say too." Is he the only repairman in the city I Think NOT!!!!! WON'T BUY FROM THEM AGAIN!
Comments:6 Replies - Latest reply on 2010-03-02
Posted by Anonymous on 2010-03-02:
"he is a not an American"

What does that have to do with your complaint? Are you suggesting that because he's not an American, he can't do the job?
Posted by Anonymous on 2010-03-02:
I'm from Philadelphia too, and I've never heard of this place.

"The catch these days is the REPAIR MAN he is a not an American and his attitude is so caustic to the women that he services that you almost need to take a tranquilizer to deal with him."

What does that mean anyway? Do you have proof that he's an illegal immigrant which makes him "not an American?"

"For example my daughter (32-yrs) called him to repair her refridgerator and she received a phone call while he was working in the next room and he says to her "if you are going to talk on the phone I'll leave"

Anytime I have someone in my home, whether it is a service person or personal company, if my phone rings, I usually don't answer it out of respect. If I have to answer, I politely excuse myself and return as quickly as possible. How long was your daughter on the phone while he was there? He might be getting paid by the amount of jobs he completes in a day, so why should he waste his time while she chats?

"or the latest is when he called me I was on top of a ladder and as I moved to get down to get down he says to me "Ms I see the you must be busy now I'll call you back some other time" and hangs up and does not call back. Maybe you say that was nice of him to recognize that you as busy, Yes if he was a telemarketer, or a bill collector, not the repair man for my washer that is not working and I have no way of contacting you since you call from a blocked number."

Did you politely excuse yourself from the conversation, "Excuse me just a moment, I'm on a ladder and would like to get down so I can talk with you?" or did you just try to get down without communicating with him, thereby sounding distracted and busy?


Posted by Anonymous on 2010-03-02:
If he called you, how could he 'see' you were up a ladder?
Posted by PepperElf on 2010-03-02:
Better yet... if you were up a ladder and that busy, why not let it go to an answering machine?

I guess the guy is suppose to set up a spy camera so he can know what the OP is doing at any moment so he can tell if it's a good time to call.
Posted by Anonymous on 2010-03-02:
Ken, good point.

I just took by her writing that she didn't tell him, or excuse herself, she just blundered down the ladder. On his end, he probably heard all that racket and didn't understand what she was doing. I agree hanging up on her is rude, but if she presented herself as being distracted without explaining, I can understand how he felt.
Posted by Slimjim on 2010-03-02:
Sounds like you've had much better good luck than bad with him to have a 20 year old relationship. Maybe talk to a sales manager now and get him/her involved with your service call. It sounds like a small outfit and the manager is either an owner or 1st lieutenant who may get the repair guy in gear in the name of satisfaction, especially for a long time buyer.

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