Appliance Factory Complaint - Warranty/Repair Nightmare
PHILA, PENNSYLVANIA -- I have been dealing with this scratch and dent company for about 20 yrs now. They give good warranties on their appliances. Usually on a good buy you might get 5-yrs on parts and labor after that it might be free parts and you pay for the labor. Sounds good and they (the sales dept) will work with you to fullfill that warranty. The catch these days is the REPAIR MAN he is a not an American and his attitude is so caustic to the women that he services that you almost need to take a tranquilizer to deal with him. For example my daughter (32-yrs) called him to repair her refridgerator and she received a phone call while he was working in the next room and he says to her "if you are going to talk on the phone I'll leave" or the latest is when he called me I was on top of a ladder and as I moved to get down to get down he says to me "Ms I see the you must be busy now I'll call you back some other time" and hangs up and does not call back. Maybe you say that was nice of him to recognize that you as busy, Yes if he was a telemarketer, or a bill collector, not the repair man for my washer that is not working and I have no way of contacting you since you call from a blocked number. This is after he talks to me for about three minutes and assess the need for his service since the water will not empty from the machine.
Nasty, Nasty, Nasty many reports are called in to the warehouse office about his attitude and the reply is "I know miss that's what other people say too." Is he the only repairman in the city I Think NOT!!!!! WON'T BUY FROM THEM AGAIN!