Evercom/Correctional Billing OTHER OPTION AVAIL Informative - Evercom/CBS ... ALTERNATIVES

Review by Zamyia on 2004-10-15
If you are sick of CBS/EVERCOM (as I am and have been) there is a solution out there!!! I have been using a phone service called Prison Calls Online (PCO). They DO have a website 4pco.com and you can pay online and is AUTOMATICALLY posted to your account! NOT TO MENTION the calls are only about 1/3 what alot of us usually pay. It is only effective if your inmate is long distance, but the benefit is that you don't have to deal with CBS AT ALL!!! Richard Owen is the owner of this service and you can deal with him directly if you have any issues. I have been with him for a little over a year now and have had nothing but good experiences thus far! TRY IT! You have nothing to lose!
Comments:2 Replies - Latest reply on 2005-03-24
Posted by Zamyia on 2004-10-15:
If you would rather call with your questions you contact PCO at Prison Calls Online
Phone: (888)925-1400
Posted by scoooter5111 on 2005-03-24:
This is a new one for me. Even though I no longer need this type of service. There is apparently no choice given to AL inmates. CBS is located in one of the most corrupt counties in AL.

Considering the fact that no options were made available and their predatory business model. I would venture to say that certain public officials in AL are getting kick backs from CBS by making CBS the only option available.

It's good to know there are other options out there.

If you live in AL: Do not set up an account with CBS. Contact this company to set up an account and save 66%! I had to snail mail the following letter to CBS because their phone number provides no way to speak with a representative. Their web site bounces all incoming E-mail that are complaints about their "service".

Correctional Billing Services
P.O. Box 1010
Selma AL 36702

Kim Smith
huntsville, AL 35810
code number: 908 350 790 XXX 59

I attempted to contact you by telephone and e-mail. Apparently your business model is set up to discourage demands for refunds or adjustments. The following text has gone out over the internet in places where thousands of readers in all walks of life will read what you are about.

On Sunday, March 20, 2005 My wife tried to call me from the Lawrence county Jail, Moulton AL, and a representative from your company helped me set up an "account" so my wife could call home.

The call she tried to make; did not go thru, your "service" does not even work.

I attempted to make telephone contact with your company today, March 21, 2005 to have my master card credited for the $25.00 you charged me.

My wife is home now and I have no further use for your predatory "service". $33.00 for a 15 minute call that would only cost me less than $1.00 is obscene.

Your "service" prevents 80% of the inmate population from having any contact with their own families.

Your monopolistic predatory business model is a contributing factor to the recitivisim rate due to the isolation these prohibitive costs inflict on the poor families who do not have the means to pay these obscene rates.

Your telephone contact number provides no means of speaking with a representative when a refund is in order, nor do any of the menu choices provide a means of seeking a refund. Most of the people your "service" victimizes do not have computers to contact you. Your "service" is apparently set up to discourage the request for a refund.

That fact is patently immoral and reprehensible.

I demand that my mastercard account be credited for the $25.00 you charged me for a worthless service I no longer need.

I promise you that thousands of people will be reading this as well. Also: further action WILL be taken to cause as much damage to the reputation of your "service" as I can do in a lawful manner.

Untill my card is credited and you provied a service that works at a more reasonable price: my intention to drive you out of business or into court will continue.

Best Regards,

Kim and Faye Smith.

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