Whirlpool - Worst Service Ever
Duet Front Loading Washing Machine - Complaint
GEORGIA -- Over the years, my husband and I have purchased countless appliances from brand name companies. In all of the years in dealing with companies... we have never, ever encountered more horrible service than with Whirlpool.
When the new Duet Front-Loading Washing machines first came out in 2002, our Maytag top loader washing machine had finally given out and we purchased the Whirlpool Front Loader.
No one even knew how to work on these yet so we got an extended warranty and we have renewed that to make sure we had a running washing machine at all times.
We are a family of 7 and our baby is in cloth diapers so we generate a lot of laundry. We have been 7 weeks without a washer and all bec/ of a $28 dollar part that the Whirlpool company can't or won't seem to get mailed.
We have been on the phone with them (have recorded the time on each phone call) a total of 6 hours over this and have dealt with the same service every single time.
This is the routine:
We get automated everything and are put on hold for several minutes to longer until we finally make it to a "department". From that point on, we get transferred from one department to the other until we lose count and give up writing them all down. We have memorized the parts department, the service department, the warranty department, and so on.
We have now been told *four* times that our washing machine part was ordered, Fed X'd, and that we'd have it within two days... and this has been 7 weeks. We still have no part.
When the phone contacting proved futile and a never ending frustration, I tried contacting the company by email. The CEO never replied to my email and the reply from the regular "customer service department" was a template they basically added my name to saying sometimes people aren't happy with their appliances no matter how good the quality of the appliance is.
We are now being told ...yet again... that Fed X will be delivering this part sometime in the next few days. Being the 4th time we have been told the same thing makes us weary of believing that the part will come at all.
The crazy thing is... people can deal with waiting when necessary, prolonged problems when they arise with an appliance, and whatever. What most of us cannot stand or easily tolerate is horrible service and being treated like a number they send auto forms and auto messages to when the number makes enough noise.
I now see that Whirlpool does not care at all about the fact that we won't recommend them to anyone for anything... that we are more disappointed than any other company, and that we won't bring another Whirlpool product into this house after this --- not due to bad appliances but horrific service. They might not care... but maybe ONE person can be saved the torture of having to deal with them!