Geek Squad at Best Buy Complaint - Smarter than the Geek at Best Buy

Review by NO GEEK HERE!!!!! on 2010-03-02
N RAINBOW BLVD,, NEVADA -- Last Friday night 2/26/10, my computer monitor went crazy -- with crazt wavey lines and it was hard to read the icons on the screen....so I took the monitor and the harddrive to Best Buy...cuz that is where I bought it 12/2007. I knew it was out of warranty and I did not buy the extended. So I took the GEEK SQUAD kid that was happening...so he contacted my hard drive to his monitor and told me that is was not my monitor.. I explained that we did get a Virus warning before the monitor went crazy....The GEEK told me that the mother board was fried in my hard drive...he told me that it would be cheaper to buy a new computer than put money on trying to fix it...I asked if we could first do a virus check on it...he said that would be a waste of money...told me to go and get a new hard drive and that for an extra 149. he would transfer all my data from the old to the new. That would be total close to 700. I said no and talked to some friends and took my hard drive to a local computer guy and he put in a new videa card and ran a virsus check...cost me a whole $134.00 so thank goodness I am SMARTER THAN THE GEEK at Bestbuy....
Comments:16 Replies - Latest reply on 2010-03-09
Posted by Pepper on 2010-03-02:
although i'm not much of a geeksquad fan, the motherboard indeed is the likely culprit, if you're using the on-board video.

and indeed that seems to be right.

However, even at the second shop - you could have gotten the same thing done for at least HALF of that.

1) Video card - off the shelf you can get them as low as $30 or so, depending on how much MB you want, and what you're using it for

2) Antivirus - hell you can get that for free online. AVG has a free version that's pretty good.

Posted by redmx3racer on 2010-03-02:
Well, technically, your friends and the "local computer guy" were the ones who..err.."triumphed" here. All you did was decline the options the geek gave you, and most likely because of the price.
Posted by Pepper on 2010-03-02:
oddly enough the prices for video cards... i actually got those from BB's site too. figured it would be a good way to compare prices.

cos say... a mid-range video card at around 50-60 or so, plus free antivirus. still a lot cheaper than 130.

of course that's assuming you don't mind putting it in yourself. and most likely everyone knows at least one geek who'll do it for a small fee, or even free if they're a friend.
Posted by Anonymous on 2010-03-02:
Sounds more like your friends are smarter than the geek, not you.
Posted by Anonymous on 2010-03-02:
One thing to keep in mind, the onboard (on the mother board) video often burn out long before the PC will ever wear out. Simple fix is to just disable the on board video and buy a $30 - $100 video card depending on what level of video you need. We just did that with two work stations and they work great now and have a second life.
Posted by Inat on 2010-03-02:
considering you are calling the computer / workstation a 'hard drive' proves that no, you are NOT smarter than the geek squad employee. Additionally, it WAS a hardware problem, not a virus so again, no, you are NOT smarter than the geek squad employee.

Yes, the geek squad should have offered an external card to resolve your problem with teh onboard video card BUT a fried on board card is indicative of problems to come. I'd make sure you back up your data and start shopping for a new workstation
Posted by Anonymous on 2010-03-09:
you people sound so foolish seriously this person did the right thing by not accepting what the geek was offering. The geek is also a salesman and are trying to make money not actual help the customers so op you made the right decision and to all of you people seriously if you dont like it then dont comment!
Posted by Pepper on 2010-03-09:
Posted by Ytropious on 2010-03-09:
Hi OP, nice of you to make a sock puppet defending yourself. We can say whatever we want, if you don't like it then know better then to post on an internet site where we are ALL allowed to have "our 3 cents".
Posted by Anonymous on 2010-03-09:
Freedom of speech, Mike. If the OP can make a complaint, we the people can comment whether we like it or not. There's a reason this site is called, "My3cents," not "only comment if you agree with me."
Posted by Pepper on 2010-03-09:
hmmm that's a possibility.

I suspect that mikelangelo is either someone's sock as you suggested
though he might not be the sock of the OP for this letter though - he's been commenting on BB posts dating back 3 years so far...

that's why i figured he might be a former (fired?) BB employee if not a disgruntled customer
Posted by Ytropious on 2010-03-09:
User ID is not active, I figured the OP made the sock, commented, then deleted. I've never seen this nic before.
Posted by Pepper on 2010-03-09:
he replied to a few posts. i didn't reply to all of his posts so here's the only ones I can resurrect


Posted by Anonymous on 2010-03-09:
Marginalization is the lowest form of debate or at least that's what I gather in the responses from offended commentators after being accused of working for the subject company of the complaint. I guess it's okay for the goose to make unsubstantiated accusations but not so good for the gander. Typical.
Posted by Pepper on 2010-03-09:
there's a difference stew.

i never accuse someone of being an employee without first looking at their other posts to see if there's a trend.

and yes... american pie sock... lol
Posted by Pepper on 2010-03-09:
and super - very good point. i know, for example, there's a complaint about some adult porn site that... every few months a one-post NIC comes in and vows that it's a legit site/service and how well it worked for them.

... possible, but unlikely

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