Samsung Electronics Co., Ltd. Complaint - Worst Customer Service Ever
Guess I don't really need to reiterate everything that has been described about Samsung on here, but will anyways. DO NOT BUY A SAMSUNG PRODUCT. Not only their TV's but any product. 6 months ago we bought a brand new front loading washer and dryer. I paid $800 for my brand new washing machine. After it was installed, it never worked properly, and they keep telling me that they have the parts on back order for it. It has been 6 months since I bought a BRAND NEW washer, and it hasn't worked for 6 months. Maybe I have unrealistic expectations for customer service, but if the product didn't work brand new, then it needs to be replaced. Our repair company has been out to our house 4 times, each time being sent the wrong part to fix the issue. They have a tough time getting ahold of our area's representative. They have suggested to Samsung that we get our Washer replaced, but Samsung refuses to work with us because there is a "part ordered." Every person I have spoken with has been rude, and I keep getting empty promises that a manager will be calling me back shortly. Still waiting on the call backs. We are the in the market for a new fridge, oven, microwave, and dishwasher, and we refuse to even consider a SAMSUNG product. I don't care how good of a deal it may be. Why is Customer Service not important anymore?