AAA Complaint - Horrible customer service
I had a car accident with someone who is insured by AAA. The person I had the accident with and the witnesses concurred that I was at no fault and AAA should cover the damages. my car was severely damaged but it was drivable during day time only because the light is out. I did not claim any injuries. and made my report with my insurance which clearly noted that the other part is at 100% fault. The AAA adjuster took a week to call me and left me a message, I was never able to get in touch with her so when I talked to some one covering for her she said they have my statement and they are waiting to get in touch with the witness. another week went by with no action, I called again and the designated adjusted never answered the phone her co-worker said the same thing and we arranged for someone from AAA to come and take a look at the damage on my car which he did. Two weeks pass by no news, so I call and finally I get in touch with the adjuster, she asked me all the question I answered to the other Two co-worker and she said that she still need to get in touch with the witness and that she did not determine whose fault it is.
I am so frustrated with AAA customer service that I had to find time in my busy schedule to express it and share it with everybody