Priceline.com Complaint - Beware of Priceline's "Bait and Switch" and deceptive charges.
Recently, I used Priceline's, "name your own price" feature on it's website. I named my price, the offer was accepted and I was put in a 5 star hotel near the Las Vegas Strip. The hotel was "Trump Hotel" which was very disappointing as there is no casino, rooms only have 1 bed, and it is off the strip. Regardless, I knew it was the risk I took naming my own price. What I did not know however, is that the price I agreed to pay and was charged on my card was NOT the final price. The hotel told me that I would be charged an additional $20/nt upon what I had already paid Priceline for what they are calling "Resort Fees". I was told this fee is charged to cover the cost of newspaper, fitness center, internet, pool, and parking - All the things that would typically be included and expected in a 5 star resort, but Priceline is claiming that it is their legal right to tack on these hidden fees and that their contract states that theses fees may be charged. Upon research, they are indeed stated in their contract, but it is very hard to find and as a first time Priceline user didn't expect a company this large to be so deceptive. I asked for a refund from the Trump Hotel and they stated that only Priceline can issue refunds. I contacted Priceline's customer service twice and was given the run around and was basically told that I should have read the agreement closer and these hidden fees are very typical although I have never paid them before and have traveled extensively all over the world. I don't understand the need to be so deceptive and these fees seem so unnecessary. Why not just include them upfront in price of the room? Also was told that I would have to pay these extra fees whether or not I even used the services that they are intended to cover. (pool, newspaper, business center, parking, and fitness center). After being tricked into paying $20/nt more than I was willing, I am really hoping that a class-action law suit will be filed. Apparantely there are many others who fell for this "Bait and Switch".