Banana Republic Complaint - Bad Customer Service at Banana Republic

Review by HBRHBR on 2010-03-02
I have just had the worst customer experience of my life. I have been shopping at Banana Republic for 10+ years. I bought a dress and it didn't work out so I wanted to return it. The tags were still attached and I had the original receipt. I was informed by the manager that my receipt was "expired" because it had been past 30 days. She refused to give me credit back on my credit card and acted liked she did me a favor by giving me the amount I paid in a merchandise certificate instead of the current selling price. I walked out with the number for customer service and spent 30 minutes on the phone with them not doing anything to remedy the situation. I asked to speak to the supervisor and she refused to help me or let me speak to her supervisor. My entire work wardrobe is from Banana Republic but I will never shop here again. Since when do receipts "expire" like rotten milk?

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