Newport News Catalog Complaint - Newport News Catalog - don't expect a refund for returns

Review by Kela Kitty on 2010-03-02
NEWPORT NEWS -- I placed an order with these jive turkeys over a month ago. The merchandise arrived late (after being initially canceled by their system, not by me) and one item went on back-order. It was all cheap and poorly-made. So I returned it. THREE WEEKS LATER they admit they've gotten it and it processed the return (so I guess they've resold it by now), but I can't get them to refund my VISA card!!! They say they have up to SIX WEEKS to refund me. I say, that is thievery because it's on my credit card, costing me interest. They say, essentially, tough luck. I filed a dispute with VISA, but that will take weeks to resolve. Meanwhile, I am reading all sorts of horrible things about this miserable company. Worse yet, I let then sucker me into buying a membership in the Newport News club for discounts on catalog items. What a waste! Do yourself a favor and avoid this outfit like the plague. They're just as bad as their parent company, Spiegel, which is a shame. Years ago that was a reputable organization. Now they're all just crooks in my opinion. Tell every women you know not to buy from Newport News. T
Comments:1 Replies - Latest reply on 2010-03-02
Posted by Anonymous on 2010-03-02:
Either way, you are waiting weeks for a refund. What is the difference? Why no complaint against Visa too?

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