Continental Airlines Complaint - From Port to Port....terrible service...avoid like the plague
I have had to wear a neckbrace following an injury and previously booked a non refundable vacation to San Juan PR. They informed us at the gate that the plane we would be departing on would be 40 minutes late boarding. That meant instead of an hour between flights we only had 15 minutes. Because of my recent injury, running to the gate to catch a flight was not an option. The ticket agent said since there were 6 in our family, and obviously I was in no shape to go to the gate which was two concourses away and on the other side of the airport, she would request a golf cart for our family. When we got off the plane in Houston it was a free for all, the agents had my name on their record that the cart would take us to the gate, but it was a free for all of healthy passengers pushing ahead and when I asked the gate agents to please inform the person driving the cart it was for me (still in this awful neck brace), they just said, "guess you'll have to figure this one out," and left. One guy reluctantly got off the cart and my family never made the plane in time, I barely did, they lost my luggage with all my medicines in it, promised to deliver it this morning. It's presently 9:30 pm and my husband had to run around trying to get the prescriptions, pay extra since insurance won't cover it for early refills, and our 5 bags of luggage is no where in sight. If that wasn't bad enough, before boarding, a little man without a name tag behind the counter tried to tag a mini hand made Baby Taylor guitar that fits in the overhead (only thing I was carrying), and when I backed away, saying, please don't touch my things without telling me what you're doing, he started being hostile and threatening, insisting it be thrown in baggage. I ripped off the tag when he was out of sight and there was plenty of room on that plane for storage. What is wrong with the airlines since 911? They don't give a rip about the paying customer and have power trips. I don't ever want to fly again. Take a local trip friends, and dig your heels in against these airlines.