Currie Tech Complaint - Mongoose 250 scooter rip-off
PARAGOULD, ARKANSAS -- I purchased a Mongoose 250 electric scooter at WalMart in late July 2004. By mid August the valve stem on the back tire had hit the brake so often that it broke completely off. The valve stem is just ever-so-slightly too long and this extra length causes the problem. The valve stem tore the inner tube. The tube is not covered under the warranty. After numerous call to the 800 number, I finally reach a real live human - Armando at extension 463 - who promise to send a new tube free of charge. He said they were on back-order because the problem is happening all over the country. It took 7 more calls - most of these calls spent on hold - to get a new tube. Guess what? The valve stem is too long! Currie Tech wanted to SELL me a solid tire for $40 plus shipping to eliminate the valve stem problem. After numerous complaints and threatening to call the Attorney General and the BBB, they are sending the new tire free of charge. I'll have to pay someone to fix it - again.
Now, after all the time spent on hold, all the weeks of having a $170 scooter sitting idle in the garage, a heart broken 10 year old who got a LEMON OF A SCOOTER for a birthday gift, is still waiting for a scooter that works. And now the fuse has to be rattled and reset after every 30 minutes or so of riding. This requires removing the screws and foot plate. What a hassle. You'll be sorry if you buy Mongoose/Currie Tech Products. I know I am.