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My Bobs Furniture Complaint - Failed Delivery

Review by bosslady1 on 2010-03-03
YONKERS, NEW YORK -- Yes bobs prices are great! Delivery sucks I was so excited to purchase my dining set I set up the delivery at the store for the three days they guarantee. the third day I excitedly waited at home, which I took they day off for. when the guys came I was just so anxious, I left them to open the boxes and set up while I went in my room to count out their tip money. To come out the room and see the wrong dining set!! They then told me I would have to wait until next week for another delivery!

If I don't get my table on Saturday which is three days from today I will cancel and purchase the table from raymour and flanigan for the same price plus delivery in three days!!
Comments:2 Replies - Latest reply on 2010-03-03
Posted by Anonymous on 2010-03-03:
I admit errors are annoying, but they are human and subject to mistake. You have made plenty of mistakes I am sure. I would wait it out and see what happens next and how their customer service is. There is a lot more to a purchase than one instance.
Posted by momsey on 2010-03-03:
Sounds like they made a mistake. It happens. If they don't handle the mistake well, or if they continually make the same mistakes, then, yeah, I'd think about shopping elsewhere. But one mistake? I'd give them a chance to make it right.

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