Jim Coleman Toyota, Bethesda Md Complaint - Bad workmanship and terrible customer service
BETHESDA, MARYLAND -- Jim Coleman Toyota has been the only people to service my Toyota Avalon. When my car died I had it towed to nearest mechanic who said engine had "seized" and I needed a new motor. Called Jim Coleman who immediately said they would pick up the car and look at it. They came up with the same diagnosis, and said it would cost them too much to figure out why it seized. (like maybe they did not put enough oil in it last time they changed it!!). They wanted $3900 to repair PLUS THE COST OF TOWING! They became rude and obnoxious about it. I have the same engine in my Lexus and the Lexus dealer said that they have never seen that happen unless something wrong was done to the engine.
When I spoke to the General Manager, [snip - no names please] I found him to be both patronizing and of absolutely no help. I have been a loyal Toyota customer for many years but with people like [snip[ running their operations, I really wonder where they are going.