Warranty Direct Complaint - Stay Away from Warranty Direct
Is anyone thinking about buying an extended warranty. If so, read this.
Firstly, this industry has the WORST reputation for ripping off customers with claim rejections and high pressure sales tactics. However, the purchasing experience with WARRANTY DIRECT was good
I owned a 2005 Audi A8 with 48,000 so. I bought the highest level of coverage to cover me up to 80,000 miles. The total cost was $5500.
The car had several issues over the period of 18 months and WARRANTY DIRECT paid out on every claim. BUT don't think they will pay 100%, by the time they calculate the discount parts costs - they pay around 70%. I still thought that was not too bad. However, I was still out of pocket by approximately $1000/claim.
Last month I sold the Audi with 68,000 miles on the clock. So, I still had 12,000 miles of coverage left on the policy. I canceled and expected a refund.
WARRANTY DIRECT said there was no refund due as they had paid out $4705. So, the question is was the coverage worth it ?
The total cost to me was $5500 plus $2800 in charges they did not cover which equals $8300.
If I had kept my car for the duration of the warranty, I would have broken-even or actually saved money as the Audi would have continued to develop issues. However, WARRANTY DIRECT should have refunded something in order to keep me coming back. Tips for buyers. Take the maximum coverage for the minimum time period to ensure you get a return on your money.
I must admit I am disappointed with WARRANTY DIRECT and expected better customer service regarding the refund.