Lumber Liquidator Complaint - Absolutely Avoid This Store -- They Sell Absolute Junk And Rejects
AUBURN, WASHINGTON -- This is a very brief abstract of my experience with Lumber Liquidator (LL)here in Auburn WA:
Last year I purchased a 3" Patagonian Mahagony that came with worm holes, splits, and bad milling (almost 1/16Th milling difference). When I went back to tell the about it they told me: "oh nobody told you that this is a cabinet type Hardwood"? I said no and I'm half way through installation (do it your-self-er). I tried to return the defects but they would not refund it. the said they would sell me more of the better quality, for a Dollar less per Square foot. The one they gave me was of the same bad quality.
My next experience happen this year helping a friend to purchase about 600 sq ft of Brazilian Teak. we took a sample from the wall (priced at $5.99 per Sq ft and liked the color and called to place the order. When we placed the order they did not say anything about "seconds" or Odd Lot" or "reject", we ordered what we have taken as a sample...and the salesman/Manager (Arron) told me, due to my past un-pleasant experience with the Patagonian Mahogany", he will give my friend a special discount ($2.99/Sqft)and he said:but it will take three weeks to ship from VA. Three weeks past and no Teak. He (Arron) apologized that the truck was to full to ship and it would take another two to three weeks. The delivery came after 16 days with 400 Sq Ft instead of 530 sq ft and being SO GRACIOUS he delivered them to the House last Thursday. Yesterday we examined the boxes and found a label on every one of them saying "ODD LOT" , we open three of them and pull few from each, and to our HORROR we found every plank with a WAX Marker mark right where the defect is.
The Defects are ranging from bad Surface Milling's to bad finish, to cavities...YOU NAME IT! We pulled more from other boxes only to realize that all the boxes contained REJECTS by somebody who bought them and returned them all marked.
We contacted the store (Arron who was not available) and we talked to Jim who said he cannot do anything about it and we should call tomorrow and talk to Arron, even though he located the order#1277154 and can see all the details. My friend received a call back from Arron who, when confronted with the quality of the Teak, did not even offer to rectify the order, he listened silently, then he indicated he will get the trucking co. to remove the boxes from the house and just a minute ago my friend called me confirming the credit refund. We will be contacting all who have similar experience with LL to file a Class Action Lawsuit and joins other Class Action Lawsuits nationally listed by Googling "Class Action Lawsuit against National Lumber". Our goal is to stop LL from deceiving customers as to the quality of their product and prevent LL from damaging others in WA and other States.