Budget Rent-A-Car Complaint - Picking on unreasonable scratch to charge $680!!!
VANCOUVER AIRPORT -- I reserved 10 months ahead for a Toyota Camry hybrid at Vancouver airport for the olympics. Even the day right before I left, someone from their office phoned me and confirmed that's what I was going to get a Camry hybrid. On the day I picked up my car, I got a hyundi sonata, with no electronic lock. The car had 34000 km on it! The body of the car had scratches on the paint and the rim. While doing the inspection, I pointed out the scratches, but was told they don't count those since those are considered wear and tear. I was told unless the scratch is very deep they won't mark it down. I drove to whistler, parked in a parkade during the whole duration, and then returned it back to the airport rental. Upon inspection, I was told there was a scratch (1") that I need to pay for. The scratch wasn't even deep and can easily be buffed away. The guy marked the car as "unrentable" and I was forced to sign a paper to say I will pay for whatever. I asked how much it would be and was told they had to send it away to the body shop for a quote!! I was told I had the option to wait for 2 hours and miss my flight if I want to know how much it is! The guy was extremely unreasonable and rude. Therefore beware of this company. This is the first time I rent from budget and willbe my last time too! Their price seem to be a bit cheaper, but they make their money back by picking on little wear and tear to charge the customer. I rent before from national and Hertz, and if there is a major damage (nit a scratch) they have codes in their computer so they can let the customer know right away how much the damage is and would pay for it right there. They don't require the customer to sign an open agreement to agree to pay for whatever. I just find this is a very fishy way to make money from their customer. I am sure the "damages" they charge their customers will make up for the cheap price hat hey promote. DON'T ever rent from these people!!!!!
Budget put a $680 bill on my Amex for this little scratch!!! Whenever these people have a chance, they will charge whatever they want. They definitely are sending out a message that either get their stupid insurance, or else pay for whatever they said you damage. They don't mark down stuff that I pointed out to them during the inspection, saying they don't count those, yet, when I returned the car being inspected by a different person, it was a different standard. Horrible horrible way to do business with this franchise. These kinds of scratch is definitely not worth $680. I had a car rear-ended me, and the body shop had to replace the hooks underneath, and painted the bumper, and it was about $500! These people at the Vancouver (especially that Indian guy with the funny eyes) are sharks and unreasonable. My best advice: go to Hertz or Avis. I rent from them for years, and had no problem, and the cars are much newer!