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My3cents.com - Can I get a refund on a room that was mistakenly booked as a non-refundable room?
My assistant booked a room for me at the Hyatt. 4 hours after the hotel was booked I tried to cancel the reservation and I was told that this is a prepaid non refundable room. The reservation was booked for 6 nights! I received an email back from customer service asking me if I wanted to change the dates. NO. I just want the refund. Can I get refunded for this error? What are my options?
Comments:
Posted by jktshff1 on 2010-03-03:
Important question, was the room booked direct with the hotel, or was it booked via a travel agent or online booking agent?
Posted by VF-213 on 2010-03-03:
In a word...no.
Even diamond members are subject to the same rules. For comparable comfort level I'd in the future choose Starwood and bank the credit days - more choices with Starwood vs Hyatt.
Even diamond members are subject to the same rules. For comparable comfort level I'd in the future choose Starwood and bank the credit days - more choices with Starwood vs Hyatt.
Posted by Jannell on 2010-03-04:
It was booked directly through the hotel's site.
Posted by justthefaxx on 2010-03-04:
If its non-refundable, then no. This was no mistake, you just claim it is because you want them to break their rule for you.
Posted by CSD on 2010-03-04:
No. And looks like you need to find a new assistant.
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