British Airways Complaint - Bugged by Bedbugs - NO WAY BA!
DULLES, VIRGINIA -- My family flew on British Airways from Washington Dulles to London Heathrow in August 2009.
Our seats were infested with bedbugs and during the flight my daughter and I each were bitten in excess of 40 times each.
I was slapping the bugs and flagged down a flight attendant with my blood covered hands.
The attendant started taking my seat apart right in the middle of the flight but the insects scattered in the light.
We then kept the lights on the remainder of the flight to keep the insects at bay but it was too late.
The bites swelled over the next several days and my daughter and I suffered from dozens of itchy bites which would immediately burn if we scratched them.
Medication could not make the bites go away, it took several weeks for that them to heal.
Bedbugs carry pathogens and if one bites several people I worried about the potential for being infected with a blood-born disease.
I complained repeatedly to British Airways but they seemed unconcerned. After many months of complaints I finally received a letter apologizing and offering my daughter and each $398.
I was shocked. There was no commitment to fumigate the planes, no compassion for the pain and suffering of ruining my entire family's vacation and a refusal to reimburse my family for our airline tickets which cost more than $7000.
Months later I am still upset and extremely dissatisfied with British Airways.
If you want to help just email BA Rep Sue Sanders sue. firstname.lastname@example.org ref 09p-37520/535.1471/SS and tell her to reimburse Dave Zwach's airline tickets.
I recommend you say "NO WAY" to BA! and fly another carrier.