Texasauto Online Informative - Texasauto Online Review

Review by NY Teacher on 2010-03-03
77092, TEXAS -- I bought a 2008 Dodge Grand Caravan SXT from Texasauto online and wanted to share my experience. The bottom line is that the vehicle wasn't immaculate as it was described. I plan on having body work done to the driver side door and sliding door due to two separate scratches/digs. They look better when buffed and may not be deep enough to rust, but are still noticeable enough to bother me.
When I initially called about the vehicle I had one of the salesmen call me back when he was looking at the vehicle and he assured me the vehicle was "immaculate". There were lots of nice looking pictures, it was still under factory warranty, and the autocheck and price were good so I ended up purchasing it. The transaction went pretty smoothly overall. In one of the conversations I had with my salesman he reassured me the vehicle was immaculate and that what appeared to be a stain on one of the seats was just a glare in the photo. I found out when it arrived the seat was indeed stained.

The vehicle did not get shipped on either of the first two trucks that were sent out to pick it up. With-out communicating with me, the vehicle was sent to a dealership to have a problem fixed under warranty which they said was discovered when they prepped the vehicle for shipping. It wasn't at Texasauto online when the truck arrived because it was still at the dealership. I found out from the truck driver (after the fact) when he told me he was not able to pick up the vehicle because it wasn't there. I called the dealership, and they told me what happened and they said they would have the receipt for the repair in the van when it arrived, which it was.

The second truck didn't pick up the vehicle either. There were 2 different stories about this. The shipping broker said the dealership wouldn't sign off on the damage report because they didn't like what the driver marked. The dealership told me the driver had "liquor on his breath" and wouldn't send the vehicle with that driver. They then gave me a free wax and paint sealing package to apologize for the inconvenience. I became very concerned that they were trying to cover up damage. I spoke with a manager several times that night and he tried to convince me the vehicle was in excellent condition. He sent me some pictures he took on his cell phone to reassure me. He also got me shipping quotes from his broker but it was much more expensive.

The third truck picked up the vehicle and brought it to me. When it arrived I mentioned to the driver that the vehicle was described as immaculate. He said, "it's not immaculate" showed me the damage report and pointed out the marks on the exterior. As I said, one seat was stained, and none of the heated seats worked. After two trips to my local dealership the heated seats were fixed (under warranty) which was free but inconvenient.

The vehicle is very nice but I wouldn't say immaculate. It's not a horror story, but the overall experience could have been better.

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