Federal Express Corporation Complaint - Lost time from work - Residential truck delivery
ARIZONA -- I had a delivery scheduled for Mon 3/1/10 between 5 and 7 pm. I left work early and had to write off a couple of hours. The item is a game table that weighs about 350 lbs. So I waited and waited, around 645 I called customer service and gave the tracking number. I was told the shipment hadn't even come in and that I should have been called and the representative didn't know why it wasn't done. I was told to call back the next day and reschedule.
So I did and asked why I wasn't called and my time = money was wasted :(. The new representative was immediately defensive claiming she didn't know, when I pointed out that the truck hadn't been loaded so obviously someone knew, and that I had called (as described above) she just remained indifferent and seemed angry about my legit compliant. I pointed out that this should be considered a failing for such a large and established company and that I've I've had better luck with small independent companies. We made an another appt and then this time they called to reschedule but seemed irritable despite this, I feel like they now define me as a "problem" customer despite their failing. The jury is still out since I haven't received my shipment yet.